Ian Frank serves as the Director of Agency Operations & Compliance at Sitka Insurance, where he brings a disciplined, results-driven approach to agency performance, efficiency, and compliance. With a strong background as a Quality Manager across Automotive, Defense, and Medical Device Manufacturing, Ian offers a unique operational lens that enhances every aspect of agency infrastructure.
A U.S. Navy Submarine Veteran, Ian is highly skilled in managing high-value assets, leading cross-functional teams, and executing complex initiatives with precision and accountability. His core competencies include operational strategy, process optimization, root cause analysis, regulatory compliance, and continuous improvement — all aimed at supporting sustainable growth and delivering exceptional service.
Ian holds an M.S. in Leadership and a B.S. in Technical Management from Embry-Riddle Aeronautical University. His credentials also include:
- Lean Six Sigma Greenbelt
- ISO 13485:2016 Lead Auditor
- ISO 9001:2015 Internal Auditor
- Certified IPC Trainer (CIT)
At Sitka, Ian’s leadership plays a critical role in aligning daily operations with the agency’s long-term goals, fostering a culture of accountability, and ensuring that systems and people perform at their best.
